I flew back to Seattle this year for Independence Day on Continental Airlines. When I went to check in online for my return flight, the web site told me it was having trouble checking me in, but that I should go to the airport to have them help me out. So I had Jennifer drop me off to catch the red-eye home. When I got up to the check-in kiosk and entered my information, it was slightly more specific than the web site and told me that it didn’t know of any itineraries for anyone with my name. So, of course, I next talked to one of the ticket agents that was lurking behind the counter.
She did some poking around on her computer and told me that since I was marked as a no-show on my flight from Houston to Seattle the day I arrived, the airline had cancelled the rest of my itinerary. And while I’m not in love with aggressive policies like that, under normal circumstances I understand why the airlines do it. But I was most certainly not a no-show! The only way I was able to be standing there right before her very eyes in Seattle was that her very own airline had flown me up to Seattle from Houston exactly as originally scheduled.
In the end, the extremely helpful ticket agent managed to uncancel my itinerary with the help of some magic approval codes from their help desk, but neither she nor the slightly more experienced agent that came over to help her out were able to understand (or at least were unable or unwilling to explain) what happened that got me marked as a no-show despite the fact that I was on the flight. I guess I’m lucky that my luggage arrived on time and that she managed to uncancel my flight.